Russell Group establishment mishandled request to digitise regulation honest supplies

The College of Glasgow

The College of Glasgow has apologised to a blind pupil for mishandling their request that it digitise regulation agency graduate recruitment leaflets.

The coed, referred to solely as ‘A’ in a Scottish Public Services Ombudsman (SPSO) report, had attended a regulation honest hosted by the college to satisfy potential employers.

‘A’ already had preparations in place with the college to digitise course supplies, the report states, and submitted numerous leaflets they obtained on the honest for digitisation.

When ‘A’ didn’t obtain a response “some months after”, a relative complained to the college on their behalf, solely to be instructed that they didn’t think about it to be their duty and that it was the regulation companies who ought to digitise the supplies.

The college returned the supplies round six months after receiving them, in accordance with the SPSO report. The coed’s relative mentioned that, as a result of time that had handed, the budding lawyer had missed out on internship alternatives detailed within the leaflets.

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In reaching its resolution, the Ombudsman mentioned, “the query of duty for offering the supplies in an accessible format was a fancy one, which may doubtless solely be resolved by means of the courts”. Nonetheless, it discovered there had been an “unreasonable delay” in dealing with the scholar’s request and in the end, the college “refused to analyze the matter absolutely”.

The SPSO in upholding the criticism requested the college to apologise to the scholar and their relative for mishandling their request.

A spokesperson for Glasgow College mentioned: “This ruling pertains to a request by a pupil for the college to digitise leaflets produced by regulation companies which have been recruiting trainees. Our view was that this duty lay with the regulation companies moderately than with the college.”

They continued:

“We are going to proceed to encourage graduate recruiters to provide all their recruiting supplies in accessible codecs. Now we have issued an apology to the scholar as per the SPSO ruling.”

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