No one deliberate for Covid-19 and no person is aware of what’s coming subsequent, however there likely shall be one thing. Some regulation companies had enterprise continuity and resilience plans in place; some components of which allowed them to reply rapidly and positively. Others didn’t and struggled.

Glyn Morris

Not having the ability to use an workplace can occur for a lot of causes. Dropping native techniques can happen much more than a as soon as in a century well being pandemic (accident, failure, theft, flood, fireplace and many others).

Communications

Most significantly you want accessibility to prospects. It shouldn’t matter the place you’re for those who can talk successfully together with your purchasers. An answerphone message to say calls can solely be taken between sure hours doesn’t give a great impression; nor does an e-mail ‘out-of-office’ automated response saying it is likely to be some time earlier than a response may be anticipated. I’m nonetheless seeing these from some companies, after almost six months!

You want the flexibility for employees to collaborate and talk with one another – it’s robust working at residence with out the chance to test some extent, lend a serving to hand – or maybe to debate some extent of frustration. How does this look in actuality? Maybe the primary problem in leaving an workplace is the way you cope with incoming landline calls, diverting them to somebody who might help. Some companies are utilizing outsourced reception services which may do that, and extra; giving a way more versatile service. You rapidly must get a grasp of recent communications reminiscent of FaceTime, Groups, Zoom and many others, understanding which is probably the most applicable to make use of for a specific state of affairs or consumer. When coping with a consumer you have to be versatile and attempt to use the platform which most closely fits your consumer.

Talk together with your purchasers. In unsure occasions it’s communication that can reassure your purchasers that you’re there to assist them each time they want you.

Expertise

What do you want know-how to have the ability to do for you? The easy reply? Every thing.

You want entry to matter historical past, and the flexibility to keep up that report as work progresses. You want to have the ability to produce skilled correspondence, digital and paper because the paperless workplace isn’t fairly right here but. It’s important to have secure storage of all knowledge, and legit entry from wherever.

You might want to have a observe administration system to allow you and your crew to function remotely and performance out of the workplace precisely as you’d sitting at your common desks.

Finance

You need to have strong monetary techniques to safeguard you in occasions of disaster. You want to have the ability to request and course of funds and report receipts, to see an up-to-date present place. Your finance system must combine together with your case administration software program.

Plan how you’ll address a disaster that can hit your cashflow. You want to have the ability to proceed to work and earn income and to flex duties between assets, inner and exterior, and optimise your money outlays.

Selling your agency

Life can’t cease simply since you or your colleagues won’t have the ability to get into to your workplace. You might want to hold looking for new enterprise, hold your web site updated, hold your advertising programmes operating. In robust occasions advertising spend is required much more than within the good occasions. After all that’s simpler mentioned than executed, however when you’ve got ready accurately with know-how and monetary techniques you may be finest ready for the lengthy highway forward. 

The long run

You need to be sure that your purchasers keep confidence in your agency to have the ability to function correctly below any circumstance or they’ll go to at least one that can. The power to work remotely will turn into a variety standards for purchasers. They should know that you’re obtainable for them once they want you, that you’ll be able to hold their knowledge safe, give them good recommendation and you could resolve their authorized issues.

 

Glyn Morris is CEO of the Authorized Software program Suppliers Affiliation